This Shipping Policy aims to inform Luxury Boutique customers about the delivery times, methods, and conditions for products purchased on our website.
1. Delivery Coverage
Luxury Boutique delivers throughout the national territory using partnered courier and logistics services. Deliveries are not made to PO boxes or incomplete addresses.
2. Delivery Times
Delivery time is calculated from the date payment is confirmed. Times may vary depending on the customer’s location and the shipping method selected at checkout.
3. Shipping Methods
- Standard Shipping: The most economical option, with longer delivery times.
- Express Shipping: A faster option, with priority delivery in a shorter timeframe.
4. Shipping Costs
Shipping costs will be disclosed to the customer at the time of purchase, prior to order confirmation. Fees may vary depending on the destination, weight, volume of the parcel, and chosen delivery method.
5. Order Tracking
Once the order has been dispatched, a tracking code will be provided so the customer can monitor the delivery status in real time via the relevant courier’s website.
6. Delivery Conditions
Deliveries are made on business days during working hours. It is the customer’s responsibility to ensure that someone is available to receive the order at the specified address.
7. Inability to Deliver
If delivery cannot be completed due to the recipient’s absence or incorrect address information, the order may be returned to the sender. In such cases, Luxury Boutique will contact the customer to arrange a new delivery, which may incur additional charges.
8. Damage or Loss in Transit
If a product is damaged or lost during transit, Luxury Boutique will assess the situation and take appropriate action, which may include replacing the item or issuing a refund for the corresponding amount.
9. General Considerations
Luxury Boutique is committed to doing its utmost to ensure that products reach customers within the estimated timeframes. However, external factors such as adverse weather conditions, strikes, or other force majeure events may cause delays, for which we cannot be held directly responsible.
By placing an order on our website, the customer agrees to the terms set out in this Shipping Policy.